Terms of service
Welcome to ShiBuddy. By accessing or purchasing from our website (the “Site”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our services. If you do not agree with these Terms, you may not access or use our Site.
1. Overview
This website is operated by ShiBuddy. Throughout the Site, the terms “we”, “us”, and “our” refer to ShiBuddy. We offer this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.
2. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.
Credit card information is always encrypted during transfer over networks.
4. Product Information and Availability
We make every effort to display the colors, images, and descriptions of our products as accurately as possible. However, we cannot guarantee that your device’s display of any color will be accurate.
All products are subject to availability. We reserve the right to discontinue any product at any time or change its pricing without notice.
5. Pricing and Payments
All prices are listed in your local currency where possible. Prices may vary depending on exchange rates, shipping costs, or applicable taxes.
We accept major international payment methods including credit/debit cards, PayPal, and other secure gateways as provided at checkout.
By completing a purchase, you confirm that the payment details you provide are valid and authorized for use.
6. Shipping and Delivery
We offer international shipping to most countries. Shipping times may vary based on destination, customs clearance, and local courier performance.
Customers are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries resulting from incorrect addresses or issues caused by customs in the destination country.
7. Returns and Refunds
We only accept returns or replacements if the product is damaged or defective upon arrival, or not delivered as described.
To qualify for a return or replacement:
A clear unboxing video must be provided showing the parcel being opened from the start, with the shipping label visible.
The issue must be reported within 48 hours of delivery by emailing support@shibuddy.com with your order number, photos, and video proof.
Products must be unused, unworn, and in their original packaging.
a) We do not accept returns for:
b) Color, size, or preference issues
c) Custom-made or personalized products
d) Sale or clearance items
e) Items damaged after delivery
Refunds, if approved, will be processed to your original payment method within 7–10 business days.
If you need help, please contact us anytime at support@shibuddy.com — we’re always happy to assist.
8. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders made on our store.
You are responsible for keeping your account credentials secure.
9. Optional Tools and Third-Party Services
We may provide you with access to third-party tools or services (such as shipping providers, analytics, or payment gateways) over which we have no control.
We are not liable for any damages or issues arising from the use of third-party tools or websites.
10. Intellectual Property
All content on this Site, including text, graphics, images, and logos, is the property of ShiBuddy or its content suppliers and is protected by international copyright laws.
You may not reproduce, distribute, or exploit any content without our prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, ShiBuddy, its directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site or any products purchased.
12. Indemnification
You agree to indemnify and hold harmless ShiBuddy and its affiliates from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.
13. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India, the United States, the United Kingdom, and other applicable jurisdictions where we operate or deliver products.
For international customers, the governing law will depend on the country of purchase or delivery, without regard to conflict of law principles.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in India, the United States, or the United Kingdom, as appropriate.
14. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically for changes.
15. Contact Information
For any questions regarding these Terms, please contact us at:
📧 support@shibuddy.com.
🌐 www.shibuddy.com
16. Business & Fulfilment Information
ShiBuddy operates as an online commerce platform. Orders are fulfilled through authorized third-party logistics and warehousing partners located in India, China, South Korea, and the United States, depending on product availability and customer destination.