Simply add your favorite ShiBuddy pieces to your cart and proceed to checkout! You can pay securely using debit/credit cards, UPI, wallets, PayPal, American Express, and other trusted global payment methods making it easy for our international buddies to shop too.

Orders can only be changed or canceled within 12 hours of placing the order, as they quickly move into processing and are prepared for shipment.

But don’t worry! 😊 You can still email us at support@shibuddy.com to check your order status. If your item hasn’t been shipped yet, we’ll be happy to help cancel or update it for you.

Please check your spam or promotions folder first. If it’s not there, contact us via our Contact page or email us with your order details.

Yes! We ship worldwide and the best part? We offer free international shipping on all orders. Delivery times may vary depending on your location, but we make sure your ShiBuddy gear reaches you safely wherever you are.

Our shipments usually arrive within 4–7 working days. However, in some cases, if a product isn’t available in our domestic warehouse, it may be shipped from one of our international facilities, which can take up to 12 working days. Rest assured we’ll make sure your ShiBuddy order reaches you as quickly as possible!

Absolutely! Once your order ships, we’ll email you the tracking link so you can follow your package in real time.

Some international orders may be subject to customs fees, import duties, or local taxes. These are usually covered by us but in rare cases (such as bulk orders, special customized items, or exclusive products), additional charges may apply. Don’t worry if that happens, you’ll be informed before placing your order, so there are no surprises at checkout.

Check the Size Chart on each product page for exact measurements. For an oversized look, we recommend going one size up.

Yes most ShiBuddy pieces are designed for everyone! The relaxed, anime-inspired fit looks good on all genders.

At ShiBuddy, we use premium-quality materials across all our collections from soft cotton blends in our hoodies and tees to high-grade materials in our posters, anime figures, and bracelets. Every item is designed to deliver comfort, durability, and that signature ShiBuddy vibe perfect for daily wear or your next anime night.

We accept returns or exchanges only in specific cases if your product is damaged, not delivered as described, delayed or lost in transit, or if the delivery was canceled by the courier. To qualify for a return, the item must be unused, unwashed, and in its original packaging.
Please note: an unboxing video is mandatory to claim a refund or exchange for defective or incorrect items. This helps us verify the issue and process your request smoothly.
Requests without an unboxing video will not be eligible for refund or exchange.

Please ensure the item is unused, unwashed, and in its original packaging.
An unboxing video is mandatory to qualify for a refund or exchange this helps us verify the issue and process your request quickly.
Requests without an unboxing video will not be eligible. To start your return, simply contact our support team at support@shibuddy.com with your order number and reason for return, and we’ll guide you through the quick and easy process.

Yes! We do accept custom designs, special collaborations, and bulk hoodie orders. Whether you’re planning an event, brand collab, or custom drop, we’ve got you covered.
Reach out to us at support@shibuddy.com to discuss the details and get a personalized quote.

No worries! At ShiBuddy, you don’t need a traditional account or password. Simply enter your email address on the login page, and we’ll send you a one-time login link (OTP sign-in) quick, secure, and hassle-free.

Stay in the loop with all things ShiBuddy! Follow us on Instagram and sign up for our newsletter to get early access to new drops, exclusive deals, and special limited-edition releases straight to your inbox before anyone else.